Christopher Conti is a former Fortune 300 senior operations executive. He was most recently a member of the Senior Leadership Team of American Family Group where he held the position of Enterprise Chief Claims Officer, President of AFICS (American Family Insurance Claims Services) until retiring in January of 2023. In that role, he led the consolidation of 5 claims operations and created the claims services company, AFICS. His impact was significant including reducing claims operating expense, improving customer and agent satisfaction, and accelerating digital technology innovation across the auto and property insurance lines, all while improving employee engagement. In his capacity as a member of the senior leadership team, he also led a company wide effort to identify expense reduction, technology consolidation, and organizational re-alignment opportunities as part of American Family’s 5-year strategic plan.
In 2023, Fast Company named AFICS/AmFam Group one of the top 100 most innovative companies to work.
He joined AmFam Group through its acquisition of Homesite where he served as EVP, Operations and Human Resources. In his tenure as a member of Homesite’s senior team, he led the operations, claims, and Human Resource teams helping to grow Homesite to a $1 billion business.
Prior to joining Homesite, he held consulting positions with Cambridge Technology Partners and Gemini Consulting. He has consulted to both Fortune 300 and start-up organizations.
He holds an holds a Bachelor of Science degree in Economics from the Wharton School, University of Pennsylvania and an MBA from Stern School, New Your University.
He resides with his wife in Boston and Cape Cod, Massachusetts.
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